Frequently Asked Questions

Are there any hidden fees?


One flat rate means no hidden fees, contracts, and commitments to access our design services. All fees are included in our monthly subscription plans. The price you see is the price you pay.

Do I own the rights to the designs?


Yes! We make sure that all of our work is copyright-free and customized exclusively for you. You have complete ownership of the final design and the original source files, no matter what format they are in – JPG, PNG, or PDF, you can use them as you wish.

Would Bugworks be a good fit for me?


If you need consistent, reliable access to excellent graphic and video design work, you can probably count on us. We don't dabble in coding or copywriting, but our design and video services are top-notch and deliver results. They’re suited for startups, SMEs, marketers, influencers, online stores – basically businesses looking to grow and scale with a great design solution. If you can imagine or spell it out (which is even better!), we can work with you to see how your vision can be realized. 

Would I have to sign a contract for a Bugworks subscription?


There are no contracts, no penalty charges, and no cancellation fees with Bugworks. We offer you a monthly membership that is simple, streamlined, and flexible. You can choose to switch, pause, or cancel your plan at any time.

How do I cancel my subscription?


We’d be sorry to see you leave! You can easily cancel by emailing and we’ll assist you.

How does the 14-day money guarantee work?


You're protected by a 14-day money-back guarantee on all our plans. In the unlikely event you are not satisfied with Bugworks, we'll refund your membership fee 100%.

What payment methods can I use for my subscription?


Payments are processed through Stripe, so we only accept verified credit and debit cards. Cash, bank transfers, checks, or PayPal are not accepted as payment methods. Unless otherwise noted, all charges will be made in Malaysian Ringgits (MYR).

What does it actually mean when we say unlimited orders and revisions?


It means that you get to enjoy the freedom of submitting as many orders as you want. The same goes for revisions. Simply submit an order, and we will work on it as soon as possible in a queue. You can request from your designated designer without having to pay any additional costs for changes until they are met with satisfaction.

What types of designs are and are not offered by Bugworks?


We provide a wide array of services around graphic design and videos for a variety of different purposes - such as brand identity elements, social media graphics, illustrations, GIFs, animations, infographics and many more! One day we may cover all corners of creative design, but for now there are areas that are not in our catalogue yet.

We do not offer:

Graphic design:
Video & Animation Production | Coding, Programming & Development | UX/UI Design | Complex PDF documents | Complex photo manipulation or editing | 3D / CAD | Complex fine art illustrations | Copywriting, Content Creation & Dictation | Photography

Advanced Animations | Script Writing | Copywriting | Marketing Strategy | Video/Photo Shooting Production | Transcribing Videos | Whiteboard Videos | Studio Recording | Voice Over Production | 3D/CGI Animation

How long do orders take to complete?


The Bugworks team works through design requests systematically, based on the order in which they are sent, and delivers the output daily. Basic orders or revisions can be delivered in 24 hours, while more complex ones may take longer. As for videos, you can expect an average turnaround of 2 to 4 business days for a 30 to 60-second clip. While we're not a rush service, we try our best to bump up time-sensitive orders in the queue and advise on an estimated delivery time that works best for both sides.

How does the Graphics + Video Package subscription work?


Your assigned design team works through orders based on queue. The turnaround times for this package are similar to that of standalone Graphics and Video packages, but you're able to receive twice the output in the same time, since you can submit one graphic design and one video order to be worked on simultaneously. We manage that by giving each order its own workflow and timeline so they don't overlap. If you need more simultaneous orders, you can add subscription plans for as long as you need them, and then cancel them at any time.

What if I don't like the design I received?


You can use our dashboard to communicate directly with our design team and request revisions. We will work closely with you to achieve your expectations, which means refining the design until it matches your vision.

What if I needed more than 2 designs at once?


If you require more ongoing designs, signing up for more plans will increase the number of active orders you can have. Contact us at for additional plans.

Can I request multiple variations of a design in one order?


You can request for as many as 6 variations of a design in one order. That means you can have a set of designs for one campaign in running your ads and social media, instead of placing 6 individual orders. Exceptions include large projects like flyers, brochures, brand guidelines, and any video projects, which are subject to 1 variation per project.

What if one of my projects become more urgent than the others?


If the priority of your placed orders ever shifts, just let your project manager know. Orders will be re-prioritized and fulfilled based on urgency. We work on a first-in, first-out basis but remain flexible to your needs.

How do I know when I can expect my design to be completed?


We always advise clients on expected completion dates for orders or revisions, and they will be notified of any status updates.

What details should my design request include, especially if I don’t have much info to provide?


For every order, the level of detail in your brief determines how well we can meet your intended specifications with quicker turnarounds and fewer revisions. Be sure to go into as much detail as possible so that our designers can meet all your expectations. Your input should include size, orientation, format, preferred colors, design inspirations, and text copy. For videos, it is important to provide us with footage and relevant assets in your video order, as well as videos inspirations, references, and storyline that would help us get the angle you want.

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